Emotional Intelligence in Child Welfare Practice
Introduction
This lesson introduces the uses of emotional intelligence (EI) in social work and child welfare casework. The role of emotional intelligence in managing our feelings is the focus as we explore the practical importance of this well-established concept. This lesson also looks at the realistic applications of emotional intelligence in public sector organizations.
Learning Objectives
- Define emotional intelligence and describe the interaction between emotion, cognition and behavior.
- Describe the impact of emotion on decision-making abilities.
- Identify relevant competencies in public sector work and name at least three (3) that the caseworker possesses.
- Explain how emotional intelligence influences the core areas of social work practice.
- Summarize how emotional intelligence impacts the workplace.